Support
ShuiLink is the operations platform that the businesses we work with use to run bookings, orders, customers, invoices, and their Google presence. This page is for merchants and their staff who already have a ShuiLink account. If something is not working, start here — a real person reads every message.
Email support — the fastest way to reach us
We reply within one business day, Monday to Friday, 9:00–18:00 US Eastern. Anything that stops you taking orders or getting paid is treated as urgent and is answered the same day, including weekends.
What to include when you write
Four lines get your problem solved on the first reply instead of the third:
- The email address you sign in with, and your business name.
- What you were trying to do, and what happened instead.
- The date and time it happened (so we can find it in the logs).
- A screenshot, if you can take one. On iPhone: press the side button and volume-up together.
Common questions
I forgot my password / I cannot sign in
On the sign-in screen, choose Email me a sign-in link. The link arrives within a minute and signs you in without a password. If it does not arrive, check the spam folder, then email us — we can see whether the address on file is the one you are typing.
I am not getting notifications
Notifications are on by default for new orders, cancellations, and payments. If they stop: open iOS Settings → Notifications → ShuiLink and confirm Allow Notifications is on, then open the app once so it can re-register. Signing out of the app deliberately stops notifications on that device — sign back in and they resume.
My staff cannot see the orders I can see
Staff accounts see the business they were invited to, and owners see everything for their businesses. If someone is in the wrong place, email us with the person's address and the business name and we will move them the same day.
Which businesses am I looking at?
If one account owns more than one business, the switcher at the top of every page controls which one you are viewing. Everything on the screen — orders, revenue, customers — follows it.
Billing and subscriptions
Subscriptions, invoices, and receipts live under Billing on the web at app.shuilink.com/billing. To change a plan, update a card, or cancel, write to admin@shuilink.com — nothing is charged without an invoice you can see.
Deleting your account
You can delete your ShuiLink account yourself, from inside the app, at any time:
open the platform menu on any page, choose Account & Security, then Delete account, and type DELETE to confirm.
Deletion is immediate and cannot be undone. Your sign-in identity is erased — name, email, phone number, profile photo, and any Apple or Google sign-in links — every session is signed out, and that email address can no longer sign in. The address is released, so you can register again later if you want to.
Business records that belong to the merchant — bookings, orders, invoices, and payment history — are kept, because they are financial records the business is required to retain (see Data retention in our Privacy Policy). They no longer identify you as an account holder.
If you cannot sign in to delete the account yourself, email admin@shuilink.com from the address on the account and we will do it for you within one business day.
中文支持
我们提供中文服务。直接用中文写邮件到 admin@shuilink.com 就行，工作日一天内回复； 影响接单或收款的问题当天处理，周末也一样。 写信时请带上：登录邮箱、商家名称、出问题的时间，以及一张截图。
删除账号：在 App 任意页面打开左侧平台菜单 → 账户与安全 → 删除账号，输入 DELETE 确认。
删除后无法恢复，但邮箱会释放，以后可以重新注册。
Privacy and terms
Privacy Policy · Terms of Service
ShuiLink LLC
Support: admin@shuilink.com